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Terms & Conditions

Booking Policy

  • You must be over 18 to book a session with us.

  • We do not carry out face-to-face consultations without an appointment booked.​  ​​

  • You must come alone to your appointment. No children or additional people are allowed.​​

  • You are required to complete the brief registration before attending your session. Completing the purchase of the session confirms that you agree and adhere to the terms and conditions of Healing with Thai.​

  • A booked appointment cannot be changed or transferred from one person to another.

  • If booking a treatment for someone else, you must inform us and provide the person's details when making the booking​.

  • Please be on time for your appointment as we have a strict late policy. Please do not arrive more than 5 minutes before your ​appointment. Lateness of 10 minutes or more (dependent on the service) can result in the cancellation of your appointment. Rescheduling an appointment at that time would be at our discretion and an additional fee may be charged.

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Refund Policy

  • We have a no cash, card or bank transfer refund policy. Any refunds will be processed as a credit note/gift certificate. You will be required to provide proof of booking or purchase for any action to be taken.​

  • You cannot cancel your appointment and receive a refund, we can only reschedule your appointment. â€‹

  • If you purchase a package and change your mind about completing your package for whatever reason and would like a refund (all refunds are done via credit note/gift certificate, not cash, card or bank transfer) for the remaining session(s) you did not have from the package, the session(s) you did have will be converted to single session(s) as splitting up a package will revert your treatment back to its single price as appose to its discounted package price.​​​

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Rescheduling Policy

  • Cancellation due to lateness/rescheduling made less than 48 hours before treatment will incur a 50% cancellation fee (this includes packages). You will be charged 50% of the original cost of the individual treatment, not the sale price​.​

  • When rescheduling your appointment it must be rescheduled within 14 days from the date of cancellation to avoid paying full price for a new booking.​​

  • A gift card/gift certificate/gift code cannot be used to pay the rescheduling fee.

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Gift Card and Discount Policy

  • A gift card bought using an offer/discount cannot be used to book treatments or anything on discount as this combines offers, which is not allowed. Gift certificates bought on sale/using a discount can only be used on full-priced services or offers.​​​

  • If you failed to enter a discount code during checkout we are unable to apply your discount or refund you.

  • You are unable to have a discount applied to your existing booking which did not exist at the time of your booking.​ â€‹

  • Once a booking/payment has been made it cannot be changed to an offer/discounted price.​

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Giveaways

  • One entry per person for any of our giveaways.​

  • You must be 18+ & living in the UK to enter any of our giveaways.

  • Giveaway winner(s) must claim their prize within 24 hours of the winning announcement.​

  • Giveaway winners must have their treatment within 4 weeks of the winning announcement and it cannot be rescheduled.​

  • If you have won a treatment in our giveaway and cancel your appointment with less than a notice of 48 hours, you will not be able to rebook that appointment, your treatment prize will be void and you will be required to pay for a new booking if you would still like to have the treatment. 

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